Frequently Asked Questions
(Plus a few extra questions that noone asked but you might find interesting)
Where are you based?
We are based in Auckland, NZ. We don't have a physical shop so everything is online at the moment.
Do you have a shop?
No, sorry. Right now we're only based online.
Do you ship to Samoa?
Unfortunately, we don't ship to Samoa at this time. However, we are open to it. If there's growing interest in our products at NZD prices, we’ll definitely explore shipping options to Samoa in the future.
Do you ship internationally?
Not yet but we plan to.
If I order a product, when can I expect my order to arrive?
All orders are dispatched on Mondays and Thursdays. Once your order is shipped, delivery times typically range from 5-10 business days, depending on your location. You'll receive a tracking number once your order has been dispatched, so you can easily track its progress.
Do you take custom orders?
While we don't offer custom orders, we will regularly update our website with new items and designs. Be sure to follow our social media to be updated on when we do have bew products available.
What method of printing do you use?
We use stencils to hand-print our products, ensuring each design is carefully crafted and unique.
Why are your prices more expensive than when you were in Samoa?
Trust me, I'm sad about it too and it’s something I’ve thought about a lot. The sad reality of starting in New Zealand comes with higher costs. Prices were either the same or more compared to Samoa, but in NZD. There are also additional expenses involved in running a business here.
Are your designs available for purchase?
This has been a common question asked over the years. You can now purchase one of our elei designs from the Digital Products page, as these are the only designs available for commercial use (perfect if you're starting a clothing line or for elei printing). Designs in the Printables section are for personal use only. Please review the terms of use, as they vary by product. Keep in mind that all designs are open to multiple purchases and remain the property of Laumei Leka. If you're interested in an exclusive design for your brand or to collaborate, feel free to contact us at laumei.leka@gmail.com to discuss further.